We had the roof on our house replaced a few weeks ago. The roofer we choose did great work, but there are some things that still bug me about the whole affair.
He's got bad follow-up; when he says he'll call back, and I wait past the expceted date, he offers excuses, and sounds irritated when I call him. In fact, that's the second thing - he always sounds irritated on the phone. He really needs to work on those phone manners, though he's very sweet in person.
And he's still got the stack of leftover shingling in our yard. It's been a month! And when I called him to say 'Come pick it up.' he was irritated again. Sheesh.