The "What Changed" Method of Troubleshooting.
Last month at the office, Photoshop suddenly became very very slow to launch and open new documents. It was really quite unbearable. In fact, I had even noticed that Word was slower to launch, but that wasn't as much of a problem as Photoshop, which I use all the time. I happened to complain of this to our Creative Director, and he said that it was the new printer driver for the brand new office copier/printer, and I should set my default printer driver to the PDF Writer.
I never would have figured out that the new printer driver was causing all of my trouble. Even when I was doing tech support for printers, if a customer had complained to me of a slow computer, I never would have thought to try a different driver.
But I did switch the default driver to the PDF Writer, and then Photoshop continued zipping along as it had in the past. Until the next day, after I rebooted the computer. Sadly, it turns out that our IT group sets a user's default printer each time a user logs in. So I had to remember to re-set the default printer to the PDF Writer each time I logged on, or suffer with a very slow Photoshop.
After two weeks of this, I wrote a ticket to IT, asking that if they could not fix the new printer driver, to please stop messing with my default printer setting. The response I got back indicated that fixing the issue was a low priority item, and I should not reboot my computer so often. Sigh.
The good news is that just yesterday (3 or 4 weeks after I wrote the ticket), we have a new company printer driver. I am happy to report that both Photoshop and Word launch acceptably fast with this new driver.
Tags: photoshop troubleshooting